“Patrick is always available, and on occasion when he is busy, Irene is a great back up with great knowledge of our needs! When I first met with our previous adviser he stressed “KYC” (know your client), the only thing he knew about me was the size of the commission cheque he was going to generate after I signed on, after that I was forgotten about as a client. I could never get hold of him as he was too busy chasing new business at various bank branches!”